12 Ways to Call China Southern Customer Service: Phone, Chat, and Email Options Explained Guide

The most direct way to speak with a live person is by calling their customer service (++1‣833‣769‣1476 (OTA / Live Agent) hotline. China Southern’s main customer service number is (++1‣833‣769‣1476 (OTA / Live Agent). When you call, you’ll be prompted to choose the department that best matches your issue, but don’t worry—there is always an option to speak with a live agent.

Using China Southern Live Chat Feature

If you’d rather not wait on hold, you can use China Southern’s live chat feature. Simply visit their website, navigate to the Help section, and select the chat option to connect with a live representative who can assist you in real-time.

Reaching Out on Social Media

China Southern is active on platforms like Twitter and Facebook. Many customers find that reaching out on social media leads to quick responses, especially for general inquiries or status updates.

Using the China Southern Mobile App for Support

The China Southern mobile app is another convenient way to get in touch with customer service. You can easily call or chat with a representative directly through the app, giving you a fast way to get help while on the go.

Emailing China Southern Customer Support

For non-urgent matters, emailing China Southern is an option. While response times may vary, emailing gives you a written record of your issue and ensures your concern is tracked and addressed.

Step-by-Step: Talking to a Live Person via Phone

Listen to the automated prompts and select the option that best matches your issue. If you are asked to enter your booking number or confirmation number but don’t have it available, pressing “0” can sometimes bypass this step. Repeating words like “agent” or “representative” can help speed up the process and connect you with a live person faster.